1. Overview
Firma Consulting ("Firma Consulting", "we", "us", or "our") provides Microsoft Intune and Microsoft 365 architecture consulting services to organisations based in Western Australia and elsewhere. This policy explains what information we collect through this website and in the course of our engagements, how we use and protect it, and the choices available to you.
By using this website or engaging our services, you agree to the collection and use of information as described in this policy.
2. Information we collect
We collect information in the following ways:
- Information you provide directly — such as your name, business email address, phone number, company name, and any details you include when contacting us, requesting a consultation, or engaging our services.
- Information collected automatically — such as IP address, browser type, device information, pages visited, and referring URLs, collected through standard website server logs and, where enabled, analytics tools.
- Information arising from an engagement — such as technical environment details, configuration data, or documentation shared with us for the purpose of delivering consulting services. This is handled under the terms of the relevant engagement or service agreement, not solely under this website policy.
3. How we use your information
We use the information we collect to:
- Respond to enquiries and provide quotes or proposals
- Deliver, manage, and support consulting engagements
- Communicate with you about your engagement, including scheduling and invoicing
- Maintain and improve this website and our services
- Meet legal, accounting, and regulatory obligations
We do not sell, rent, or trade personal information to third parties for marketing purposes.
4. Cookies and analytics
This website may use cookies or similar technologies to support basic functionality and, where enabled, to understand how visitors use the site (for example, via privacy-conscious analytics tools). You can disable cookies through your browser settings; doing so may affect some website functionality.
5. Disclosure of information
We do not share your information with third parties except where necessary to:
- Deliver the services you have requested (for example, with subcontracted delivery specialists engaged on a project, under confidentiality obligations)
- Meet legal, tax, or regulatory requirements
- Use trusted service providers who support our business operations (such as email, hosting, or accounting platforms), under appropriate confidentiality and data protection terms
6. Data storage and security
We take reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse, or alteration. No method of electronic storage or transmission is completely secure, and while we work to protect your information, we cannot guarantee absolute security.
7. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting obligations, after which it is securely deleted or de-identified.
8. Your rights
Depending on applicable law, you may have the right to access, correct, or request deletion of personal information we hold about you, or to lodge a complaint about how your information has been handled. In Australia, privacy obligations for eligible organisations are set out in the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and complaints can ultimately be referred to the Office of the Australian Information Commissioner (OAIC).
To make a request regarding your information, contact us using the details below.
9. Children's privacy
This website and our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page will reflect the most recent revision.
11. Contact us
If you have questions about this policy or how your information is handled, contact us at contact@firmaconsulting.net.